Privacy Policy

We are committed to protecting your privacy. Our privacy policy describes what information we collect from you as well as how we use this information to provide our services and improve our sales and marketing efforts.

Information collection

We may collect information from you on our website, such as your name, company, demographics, contact information, and payment information. We do not store your payment information directly, but rather use Stripe for processing payments. We may also collect information related to your activities on our website. This may include information on pages visited, actions performed, and information typically found in server logs (IP address, etc.). We may collect statistics relating to your use of our products, such as user interactions, frequency of use, amount of content generated, etc.

We may collect publicly available patent data and other information from public sources. We process your patent documents in memory and do not otherwise store your patent documents or any content generated from them except as necessary to provide our software services.

Information use

We may use the information we collect to provide our services to you and to operate our business. For example, we may use the information you provide us for understanding how users interact with our services, improving our services, providing customer support, billing, and improving our sales and marketing efforts. We may share the information we collect with third-party companies, such as Amazon Web Services, Google, LinkedIn, and Stripe. We may publicize that your company is a PatentPal customer. Please let us know if you would like to be excluded. We may share information we collect to comply with legal obligations and to enforce our Terms of Service.

We do not store or share the contents of your patent documents or any generated output with any third party other than processing your patent documents on Amazon Web Services. Please see AWS Service Terms, AWS Customer Agreement, and AWS Privacy Notice for more information about their policies.

Contact

Please contact us at info@patentpal.com for any questions on our privacy policy.